At Eco Sys Pro, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our cleaning services in Scarborough and the Greater Toronto Area (GTA). By using our services, you agree to the terms set out in this policy.

1. Information We Collect

We collect personal information when you interact with our website or services. This includes:

• Personal Identification Information: Name, email address, phone number, and address.
• Payment Information: Credit card details, PayPal account information, or other payment methods.
• Service Details: Information about the cleaning services you book, including preferences, frequency, and any special requests.
• Website Activity: Browsing behavior, including IP address, pages visited, and time spent on the site.

We collect this information to improve your user experience, process orders, and provide personalized service.

2. How We Use Your Information

We use your personal information to:

• Provide Cleaning Services: To deliver the services you’ve requested, schedule appointments, and communicate with you about your service.
• Process Payments: For billing, payment verification, and order confirmations.
• Improve Our Services: To personalize your experience and enhance the quality of our services based on your preferences.
• Marketing: To send promotional emails or offers if you’ve opted in to receive them. You can opt-out at any time.
• Customer Support: To respond to inquiries, feedback, or issues you may have with our services.

3. How We Protect Your Information

We take the protection of your personal information seriously and use industry-standard security practices to safeguard it. This includes:

• Encryption: Sensitive data, such as payment information, is encrypted using SSL (Secure Sockets Layer) technology during transmission.
• Secure Storage: We store your personal data in secure databases and restrict access to authorized personnel only.
• Data Retention: We only retain personal data as long as necessary to fulfill the purposes outlined in this policy.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Third-Party Service Providers: We may share information with trusted third parties who assist in operating our website or providing services (e.g., payment processors, email marketing platforms). These parties are required to maintain the confidentiality of your information.
• Legal Requirements: If required by law, we may disclose your personal information to comply with legal obligations, such as a subpoena or government request.
• Business Transfers: If Eco Sys Pro is involved in a merger, acquisition, or asset sale, your information may be transferred to the new owners.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience on our website. Cookies help us:

• Remember your preferences and login details.
• Analyze website traffic to improve the site’s performance and user experience.
• Serve personalized content and ads based on your browsing behavior.

You can control cookie settings in your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

6. Your Rights and Choices

As a customer, you have the following rights regarding your personal information:

• Access and Correct: You can request access to your personal data and ask us to update or correct any inaccuracies.
• Delete: You can request to have your personal data deleted, except where we are required by law to retain it.
• Opt-Out of Marketing: If you no longer wish to receive marketing emails, you can unsubscribe at any time by clicking the “unsubscribe” link in the email or contacting us directly.

7. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such data as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on this page and update the “last updated” date at the bottom of this page. We encourage you to review this policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

Eco Sys Pro
Phone: +4378680460
Website: https://ecosyspro.ca/